Building on the success of its Public Service Unit, the Municipality of Lakeshore is considering the next phase of customer and public service improvements.
Lakeshore introduced the unit last year, and between April 6 and December 13, it received over 39,000 calls from residents. Total service requests numbered 1,412.
Councillors directed the Administration to come back with a report outlining the cost of a customer service tracking system that will monitor resident inquiries and performance, and identify gaps in the system.
It will also come up with a customer service policy.
"Improving customer and public service has been a priority for council, and we've already seen the results of investments made in Lakeshore's new Public Service Unit," said Mayor Tracey Bailey. "We have received great feedback from residents who appreciate the ability to speak directly to a Public Service Representative over the phone or in person."
The unit takes requests between 8:30 a.m. and 4:30 p.m. during the week. Similar to a 311 contact centre, members of the unit provide general information, or point residents in the right direction for detailed inquiries.
The single point of access can be reached at 519-728-2700, by emailing PublicService@Lakeshore.ca, or visiting the Atlas Tube Recreation Centre or Town Hall.
